Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by further deploying Microsoft Teams during the COVID-19 pandemic. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Teams on their organizations. Teams, as a hub for communication and collaboration, is the tool that organizations relied upon to not only maintain the status quo when the pandemic resulted in organizations quickly adopting work-from-home models of employment, but also to further innovate due to Teams deployment despite the shifting landscapes and uncharted territories organizations faced.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four customers with experience using Teams. For the purposes of this study, Forrester aggregated the experiences of the interviewed customers and combined the results into a single composite organization.
