Seamless communication and collaboration remain uncompromising priorities for small and mid-sized businesses (SMBs) in the digital era, especially as remote work and hybrid-remote work continue to entrench themselves in modern society. Upwork found that 22% of the workforce will be remote by 2025. McKinsey research found that 58% of employed respondents to a survey (which equates to 92 million people) “report having the option to work from home for all or part of the week.”
There is no question that superior communication is required for effective remote and hybrid-remote businesses. “Nearly half of workers report their productivity being affected by ineffective communication,” according to Forbes. And so, SMBs have turned to technology.
However, it’s easy for SMBs to find themselves with too many tools and software solutions that purport to increase productivity and improve communication and collaboration. The market is full of them, and because these tools often have favorable price points, SMBs tend to adopt them without doing the right amount of technology planning. This common issue is called software redundancy, and it ends up hindering communication instead of abetting it.
Microsoft has innovated an exciting solution for SMBs looking to make communication not just better but easier and more cost effective—all while reducing the number of systems they use. For Canadian businesses in particular, the partnership between Microsoft Teams Phone Mobile and Rogers Business is the way to streamline communication in the work-from-anywhere . It is a natural solution for the many SMBs that adopted Microsoft Teams during the pandemic to conduct web-based meetings and internal calls. With Microsoft Teams Phone Mobile, these businesses can leverage the power of Microsoft’s communication technology for external calls.
Microsoft Teams Phone Mobile + Rogers Business = the Smartest Communication Approach for SMBs
The partnership between these two technology leaders works to give users a single phone number for business communication across multiple devices. This-cloud based solution eliminates friction for workers who use smartphones, tablets, laptops, and desktop computers while conducting business calls and meetings.
Customers of Microsoft Teams Phone Mobile and Rogers Business get a single business phone number that initiates calls to all Teams-enabled devices. Users can easily transfer calls among these devices, and the system automatically updates a user’s status across them as well. With advanced call system features such as unified voicemail, call transfer, combined call history, business unanswered settings, and more, users step into a more modern communication experience. SIM-enabled calling with Teams lets users use their smartphone’s native dialer or Teams endpoints, so they have flexibility when choosing the device on which to take the call.
For one monthly cost, SMBs can consolidate multiple mobile services and fixed-line connections—reducing the number of systems users have to go through to conduct calls and simplifying expenses. Merging services to just one phone number across devices allows customers of Teams Phone and Rogers to eliminate Teams Phone monthly calling plans and manage everything from the Teams tenant.
Additionally, SMBs are rest assured of the security, privacy, and uptime of their calls—no matter if the company has provided cell phones to staff or if users are using their own devices. The service configures devices so calls appear as though they are coming through the business. Users don’t have to worry about their personal phone numbers getting out, and the solution’s failover options use cell networks and internet connections to ensure no calls drop as users switch among devices or move .
Level-up Business Communication Today
If you’re operating business in Canada and looking for the most effective communication solution available for SMBs today, ask Point Alliance about how this new tool can help. We’re experts in empowering SMBs to grow through Microsoft’s innovations, and we serve as the technology gateway for many SMBs improving operations through technology. We can help you take advantage of this one-of-a-kind offering through Rogers Business— the first telecommunications provider in the world to launch Microsoft Teams Phone Mobile. Get in touch today to transform your business communication.
