In 2023, Microsoft Teams reported 300 million monthly active users on its platform—up from 270 in 2022. The platform has seen steady, dramatic increases in use since the onset of the COVID-19 pandemic in 2020. While many other communication solutions such as Zoom, Google Meet, GoToMeeting, and others saw increases as well that year, nothing compared to the Teams explosion. The platform saw 894% growth from March to June 2020, and today it is the preferred communications platform for over 1 million businesses on a global scale.
While Teams has become a central pillar of communication and collaboration for many organizations, it has not been able to support seamless calling from smartphones—until now. Below we explain how the launch of Microsoft Teams Phone Mobile has leveled-up calling for the remote and hybrid-remote workforce.
Microsoft Teams Phone Mobile Makes the Smartphone a Teams Endpoint
Historically, making calls through Teams on a smartphone could be done, but calling had its limitations on those devices. A user could open the Teams app to place a call, but if someone called that user through Teams, the user wouldn’t receive the call unless they actively had the Teams app open. Calls placed through Teams also used data, so if users were making calls in limited data bandwidth areas, they likely suffered poor call quality.
Using smartphones to call through Teams also made it difficult to adhere to certain compliance laws that require calls to be recorded. If you do business using your smartphone, and you need to record some or even all of your calls, you used to have to engage third-party apps and navigate a clunky process if you wanted to record calls you receive. Microsoft Teams Phone Mobile addresses all of these challenges.
With Microsoft Teams Phone Mobile, a user’s smartphone becomes a Teams endpoint, so the device is capable of placing and receiving Teams calls using the phone’s native dialer without needing the Teams app to be open. This service allows users to centralize their calling capabilities into Teams using just one phone number. Teams logs the calls to keep users compliant without requiring users to navigate through other software or multiple phone numbers. The solution extends the power of Teams into the native smartphone without adding steps or apps to the user’s experience.
While Teams Phone Mobile mainly enhances calls through smartphones, it also allows users to seamlessly transfer calls among devices including tablets, laptops, and desktops. You can initiate a call on a Teams-enabled device and easily transfer it to another. Your status updates automatically across your devices, and call logs and voicemails are available on all platforms. Users can also take a voice-only call and elevate the call into a video and sharing experience in Teams.
Rogers Business Delivers the Power of Microsoft Teams Phone Mobile to Canadian Customers
Rogers Business is the first telecommunications provider in the world to launch Microsoft Teams Phone Mobile, and the company has a three-year exclusive agreement in Canada. Rogers delivers Microsoft Teams wireless calls over its award-winning 5G network with corporate security, privacy, and compliance.
Point Alliance is your technology implementation partner to connect you to this powerful communications solution through Rogers Business. We help small and mid-sized businesses (SMBs) in particular see many benefits from this offering including cost savings by consolidating multiple mobile services and fixed-line connections into one phone contract—in addition to your Teams subscription.
Through Microsoft Teams Phone Mobile and Rogers Business, companies doing business in Canada deliver a fully integrated mobile experience for their remote and hybrid-remote workforces. Get in touch with Point Alliance today to learn more about taking advantage of this special solution.
