To improve employee experience across their entire organizations, firms are looking to replace legacy device technologies with more flexible hardware solutions and cloud technologies that lend themselves to modern work environments, where employees can remain productive, communicative, and secure from any location. Microsoft commissioned Forrester Consulting to conduct a Total Economic ImpactTM (TEI) study to examine the potential return on investment (ROI) enterprises may realize by implementing Microsoft 365 Enterprise on Microsoft Surface devices,
looking closely at how Microsoft Surface augments and compounds the business benefits of Microsoft 365. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Microsoft 365-powered Surface devices on their organizations.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed six customers and surveyed hundreds more across seven countries, all with experience using Microsoft 365® Enterprise running on both Microsoft Surface devices as well as non- Surface devices. Prior to Microsoft Surface, customers used a variety of end user devices, with many organizations issuing multiple devices to a single end-user, including desktops, laptops, and tablets. Additionally, organizations relied on a number of overlapping and complementary security solutions to protect their firms from security breaches and regulatory consequences. This created an environment of technology sprawl, stretching IT resources thin and hampering consolidation of end users on the same platforms and software.
One interviewed customer explained: “It was important for our IT team to begin to standardize our devices. The goal is to have one common piece of hardware to support rather than multiple models of desktops, laptops, and tablets.”
By switching to Surface devices, customers reported benefits to end user productivity from simplified collaboration and device interfaces, benefits to IT efficiency from simplified device deployment and management, and cost savings to the business overall from enhanced security and device consolidation.
Another customer said: “Versatility was the key factor in driving our choice of Surface devices. We no longer need to issue multiple devices, the extended battery life means more productivity on the go, and our IT costs shrink as we move toward standardizing on a single system.”
