Custom vs. off-the-shelf software
Off-the-shelf software is readily available and can be used by any organization that opts for it. It has a lower initial investment cost, quicker implementation process, and a wide net of community support. Microsoft Office is a perfect example of off-the-shelf software.
Custom software, on the other hand, is unique to a single organization’s need and therefore will not be used by or accessible to other organizations. Custom software has a lower long-term cost, gives a competitive edge, and can meet every single one of your organization’s needs.
Which to choose?
Here’s our two cents: always evaluate existing off-the-shelf software before looking into a custom software development project. More times than not, off-the-shelf software will have all the features you need plus some extras. This saves you from the lengthy and expensive process of developing a custom solution.
The bottom line: evaluating off-the-shelf software is a prudent exercise that will help you find an existing (and thus less expensive) solution. Why reinvent the wheel if you don’t need to?
Preparing for the custom route
If you determine that there is no software that perfectly meets your requirements, a custom developed solution may be exactly what you need. Here are 3 key things to consider when going custom:
- Make sure your business is ready for the long haul. Custom solutions always have a longer implementation process (up to several months). Selecting the right developer and weighing your options also adds time to the process.
- Choose your developer wisely. Having a custom solution renders your business dependent upon the developer. If for whatever reason the developer’s firm dissolves or is unavailable, your organization will be left hanging. This is why it’s pertinent to carefully weigh your options.
- Prepare for significantly higher upfront costs. While the upfront costs of custom solutions are higher than those of off-the-shelf, a high return on investment and low maintenance make for a lower long-term cost.
Where we step in
Our engagement model is extremely flexible to meet the needs of our clients and may fall into one or multiple of the following buckets:
- Complete a detailed project plan with evaluation of budget and effort.
- Augment your team to assist in delivering a defined project with the necessary skills.
- Work with your organization to define the requirements and recommend the best solution.
- Step in to support or enhance an existing application that may have been developed internally or by a third-party vendor.
The point
Choosing between custom and off-the-shelf solutions is an important part of your business journey. Make sure you thoroughly review off-the-shelf options before writing them off. If custom is the best option for you, prepare for the long haul and costs.
Regardless of what you choose, there are several resources to help you through the process. Point Alliance has helped hundreds of organizations with implementing both custom and off-the-shelf solutions. We are always eager to offer advice and help existing or new clients make important decisions.
